Frequently
Asked Questions
Moving-In
Our move-in fee is a one-time payment that replaces the traditional security deposit. Unlike a security deposit, which is typically held for the duration of your tenancy and subject to deductions for damages, our move-in fee is non-refundable. This means you’ll have more upfront cash available for other expenses. By opting for our move-in fee, you enjoy the convenience of a streamlined move-in process and avoid the potential hassle of getting your security deposit back at the end of your tenancy.
To secure your dream space, we require a completed application for a $30 processing fee. We’ll need proof of income and a valid ID to verify your identity. For certain room types, additional documents like references or a credit check might be necessary.
Once your application and background check are approved, you’ll need to pay the move-in fee and first month’s rent. After signing the lease agreement, you’ll receive your keys. A pre-move-in inspection will then be conducted to document the property’s condition.
Need to adjust your move-in date? Flexibility is key. Contact our property manager promptly to discuss your options. We’ll do our best to accommodate your request based on availability.
A pre-move-in inspection ensures a smooth start to your tenancy. We document the property’s condition together to prevent misunderstandings when you move out.
Want to add your personal touch? Discuss your desired modifications with your property manager before moving in. While we can’t guarantee all requests, we’ll do our best to accommodate your preferences.
Rent and Payments
Rent is due on the first of every month, as outlined in your lease agreement. For your convenience, we offer multiple payment options: online payments and money orders. While cash payments are accepted, we strongly recommend utilizing a traceable method for your records.
Rent is due on the first of each month. A late fee equivalent to 10% of the monthly rent will be charged for payments received after the due date. To avoid late fees and potential disruptions to your tenancy, please communicate any anticipated delays in rent payment promptly.
Need more time to prepare for your move? We offer flexible payment plans for the move-in fee. Discuss your options with our property manager to find the best payment arrangement for you.
Enjoy the convenience of hassle-free rent payments with our online portal or direct debit options. Automate your rent for peace of mind and on-time payments every time.
The Property
Enjoy the convenience of shared spaces including modern kitchens and laundry facilities. Stay connected with high-speed Wi-Fi and feel secure with our on-site security. Your comfort and safety are our top priorities.
Enjoy the convenience of included utilities like electricity, water, and high-speed internet in your rent. While optional, these amenities can be billed separately. The specific details of your lease will outline the exact inclusions and any additional costs.
For the comfort and consideration of all residents, we maintain a strict no-pet policy.
Losing your keys? Report it to our office immediately. There’s a $30 fee for the key replacement to ensure the security of our community. Promptly reporting lost keys helps protect you and your neighbors.
We provide a designated area for package and mail delivery. For larger or more valuable items, please inform the property manager for added security.
Parking options vary by property. Some locations offer designated parking spaces, while others may require street parking. Please adhere to all posted parking regulations to avoid towing or fines. Your lease agreement will outline specific parking details for your unit.
Make your room feel like home! While major renovations require landlord approval, you’re welcome to personalize your space with items like artwork, curtains, or small furniture. Always respect the property and your neighbors.
Maintenance and Repairs
Need something fixed? No problem. Submit your maintenance request conveniently through our online portal, by phone, WhatsApp, or in writing. We’re committed to resolving your issues promptly.
We prioritize your comfort and safety. Urgent health and safety maintenance issues will be addressed within 24-48 hours. For non-emergency repairs, please allow 3-14 business days for completion.
In case of a life-threatening emergency, always dial 911 immediately. For non-emergency property-related issues, contact the property manager. We prioritize your safety and well-being. Our property is equipped with security features.
Our community thrives on mutual respect. Shared spaces like kitchens, bathrooms, and living areas are cleaned and maintained by all residents. We kindly ask that you clean up after yourself to ensure a pleasant living environment for everyone.
Lease Terms
Enjoy the freedom to choose a lease term that suits your lifestyle. Whether you’re looking for a short-term stay or a long-term commitment, we offer flexible options including week-to-week, month-to-month, 3-month, 6-month, or 1-year leases. The specific terms and conditions will be outlined in your lease agreement.
Enjoy the flexibility of renewing your lease. Discuss your renewal options with your property manager before your current lease ends. For our military tenants, we understand the unique challenges of deployment. Please inform us of your situation, and we’ll work with you to accommodate your needs.
Subletting your unit is strictly prohibited unless prior written consent is obtained from the property management. Any unauthorized subletting may result in lease termination.
If you need to move out before your lease ends, please provide written notice as soon as possible. You may be responsible for early termination fees, rent until the unit is reoccupied, or both. Specific terms are outlined in your lease agreement.
Building Rules
Respectful Community Living
We foster a community built on respect and consideration for others. To ensure a peaceful living environment for all residents, quiet hours are observed during the evening and early morning hours.
Note: While it’s important to establish quiet hours, you might consider specifying the exact times for clarity. For example: “Quiet hours are observed between 10:00 PM and 7:00 AM.
To ensure a peaceful living environment for all residents, please respect your neighbors by limiting overnight guests. Prior approval is required for stays exceeding five nights. Please refer to your lease agreement for specific guidelines and restrictions.
Enjoy a strong sense of community with your neighbors. We often celebrate birthdays together and host resident events to foster connections. These gatherings are a great way to stay informed about property updates and enjoy the company of your neighbors.
Effective communication is essential to a positive living experience. We encourage you to contact us via email, phone, or through our online portal for any questions, concerns, or maintenance requests.
Security and Safety
Live with peace of mind in our secure community. Enjoy enhanced safety features including digital locks, advanced surveillance, and well-lit common areas. Specific security measures will be outlined in your lease agreement.
Your safety and security are paramount. In case of an emergency, always dial 911 immediately. For non-urgent property-related issues, contact the property manager. We encourage you to report any suspicious activity promptly.
Enjoy convenient access to your home with your provided key or access card. In case of a lockout, contact the property manager immediately. There may be a fee for after-hours assistance.